Mobile Operator Tariff Confusion
Tuesday, July 15th, 2008
Seriously, WTF?
What you see above you on the left is a feature listing for the “Dolphin” set of tariffs from Orange. On the right is the “detail” of those tariffs. Do you see the problem?
I want:
- unlimited mobile internet
- unlimited anytime, any network texts
- 600 anytime, any network minutes
Is that £30 or £35?
Not to mention that the tagline at the top reads “..weekend..” texts. Gah!? (Oh, and the typo on the left-hand £25 too, “unlimited anytime text”, not “texts”, oh no). And why do they repeat themselves directly under the same copy?
I lack any confidence in these people. And I haven’t even touched on bloody “fair use” clauses.
Now I suspect that the confusion may be because I’m an existing customer, I’m logged in, and it’s showing me the relevant content. That’s no excuse for contradictions. I also suspect that these prices may reflect different contract lengths. However, there is no mention of that. Plus I already have a contract, and do not need to extend it to change my tariff.
Send them (and all the others (and all the banks)) to the School of WTF, and get them to make sense. This reinforces my theory that most businesses make their money by confusing the customer or taking advantage of ignorance or stupidity. This is why we don’t like you. Are you listening?
